If you are not satisfied with your purchase, you may return it within 30 days of receipt for a refund or credit subject to the terms and conditions below. Before returning items, please call customer service at (631)940-8550 for instructions
- If your merchandise arrived damaged please keep the original box and damaged merchandise for inspection
- Defective item claims are subject to review and inspection
- Returns of non-defective items must be in as-new condition. Shipping & Handling is non-refundable. Returns may be subject to a 15% restocking fee.
- Returns should be shipped in the original box or a sturdy substitute.
- It is recommended that the package be returned to us insured by the carrier. Items lost or damaged during return shipping will not be refunded or replaced.
Most orders in stock will ship within 2 business days. Shipping and Handling for any order in the 48 Contiguous States is $8.50.
International Orders: We do not accept credit cards for payment of orders shipped to international addresses. We will accept checks or money orders payable in U.S. dollars with a U.S. bank listed on the face of the check or money order. Since shipping charges can vary widely depending on the country of destination, these orders must be placed off line. We will then notify you of the amount of the shipping charge and where to send your payment.
Bulk orders: Large quantities will be shipped freight collect by truck or special shipping and handling charges will be added for other arrangements. The costs of any special shipping requests such as Air, multiple shipping addresses, customer designated carrier will be borne by the customer. shipping and handling charges are not refundable on returns.
If you have a requirement for a quantity of an item please contact us. We can advise you of total availability and larger quantity pricing.
To place your order off-line please call (631)940-8550. Checks and money orders should be mailed to
|PJ Tool & Supply|
|100 Executive Dr., Ste. D|
|Edgewood, NY 11717|
If you receive a shipment containing damaged merchandise, please retain the package, including the packing material, and notify us of the damage immediately. We must file a claim from New York and will advise you whether to return the damaged goods. Be sure to include your Order Number. You can find it on shipping papers or on the shipping label.
All orders with a New York shipping address must include 8.625% sales tax on the merchandise portion of your order unless you provide us with an exemption permit or New York resale tax number.